POSTAGE & HANDLING

AUSTRALIAN DELIVERIES

Please ensure all order details are correct when you place your order. All your order details and delivery tracking information will be sent to your email once your order is processed.        

Standard Postage via Australia Post – processed and dispatched within 48 hours from time order has been placed

Express Postage via Australia Post – processed and dispatched within 24 hours from time order has been placed 

Below are Estimated Standard Delivery Timeframes from Australia Post for deliveries within Australia.

All items on our website are in stock unless otherwise stated. If an item is not available, we will contact you to arrange for either substitute flavour or backorder.

AUSTRALIA STANDARD & EXPRESS DELIVERY 

Standard shipping in Australia is flat rate of $8.99 per item

Express shipping in Australia is a flat rate of $12.99 per item

Orders over $100.00  delivered Free Of Charge within Australia

Local and Interstate deliveries:

• Metro – up to 3-12 business days, depending on lodgement and destination points
• Country – Please ask at your local Post Office

Further information: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/parcel-post

Australis Food Group does not take responsibility for late deliveries.

SPECIAL DELIVERY INSTRUCTIONS

The Special delivery instructions field on the checkout page allows you to leave

specific instructions for delivery that are printed on the label

AUTHORITY TO LEAVE

Unless otherwise indicated by you on the checkout page, deliveries will be labelled with Signature on Delivery or with Authority to leave (as per customer’s request).

If the recipient is not available to receive the delivery, Australia Post or StarTrack courier will leave it with someone else at the address or in a secure location unattended at the address.

If no one is available to receive the delivery, and there is not a secure locations at the property for the parcel to be left, the courier will leave a card with the instructions for the recipient.

Please note that Australis Food Group cannot accept any responsibility or liability on the rare occasions that a consignment is lost, stolen or damaged.

INTERNATIONAL DELIVERIES

We deliver worldwide (subject to Customs requirements in your country) using EMS. Any local taxed or duties in your country of delivery are your responsibility

Standard shipping International is flat rate of $8.05 USD per item

Express shipping International – contact us for details

Orders over $100.00 are delivered at discounted price

Please check customs restrictions of your country of destination to ensure your country is able to receive our products.

RETURNS POLICY

For Australian deliveries, returns will be accepted within 7 days of dispatch if there is a quality concern

For International deliveries – if you are unhappy with the quality, please contact us at info@australisfoodgroup.com to discuss a resolution

METHODS OF PAYMENTS

Australis Food Group/PATAZA Pty Ltd accepts MasterCard, Visa Card, Paypal and Direct Deposit.

All payments are done through secure payment portal.

 Please refer to our Privacy Policy for more information.